Customer Support Team Leader1432
Ready to Lead with Passion?
We are working in partnership with a growing and progressive local business who are all about delivering excellence – from world-class equipment to unforgettable customer service. We’re on the hunt for a dynamic and dedicated Customer Support Team Leader to take their Customer Support team to the next level.
If you’re passionate about customer experience, thrive on leadership, and love the idea of working in a people-first environment, we want to hear from you! This is your chance to join a company where passion meets innovation, and where your career can thrive in a culture of excellence and creativity.
Our client believes in rewarding passion and performance with a supportive environment, fantastic perks, and plenty of coffee! Here’s what you’ll enjoy:
- Unlimited coffee (obviously!)
- Your birthday off – because it’s your day.
- 21 days holiday + bank holidays to recharge.
- Training & development opportunities – regular reviews to keep you growing.
- Free monthly car clean & free EV charging.
- Salary sacrifice schemes – saving made simple.
- Employee Assistance Programme – they’ve got your back.
- Social events – lunches, team nights, and more!
As the Customer Support Team Leader, you’ll be at the heart of our client’s operations, ensuring every customer interaction is seamless and every team member feels supported.
Your day-to-day will include:
- Leading the Team: Inspire, mentor, and guide a high-performing Customer Support team, ensuring exceptional standards of professionalism and performance.
- Driving Excellence: Streamline processes, enhance customer satisfaction, and boost team efficiency.
- Sales Order Management: Oversee sales orders from start to finish, ensuring timely and accurate dispatch.
- Customer Support: Act as the first point of contact, ensuring our customers receive top-tier service for enquiries about products, parts, and brands.
- Technical Knowledge: Work with the technical team to equip the Customer Support team with basic troubleshooting skills.
- Warranty & Repairs: Oversee warranty claims, manage repair processes, and coordinate seamless item collections and deliveries.
- A passion for delivering amazing customer service – from active listening to clear communication.
- Strong leadership skills – you know how to motivate, mentor, and build a collaborative team culture.
- Problem-solving superpowers – you’re resourceful, decisive, and solution-oriented.
- Tech-savviness – comfortable with Microsoft Teams, PowerPoint, Excel, and Outlook.
- Outstanding organisational skills – juggling multiple priorities and deadlines is your thing.
- Persistence and positivity – you tackle challenges head-on and inspire others to do the same.
- A growth mindset – eager to learn, stay ahead of industry trends, and grow professionally.
How do you get in touch?
If this role sounds like your kind of job, then please apply here or get in touch with us direct either through our website, email or by calling the team. We do try and respond to all of you personally but sometimes the volume of interest makes this tricky. If this is the job for you make sure you contact us.
